Shipping & Returns

Shipping (United States only)

We ship to addresses within the United States only. We don't ship internationally at this time.

Flat $4.99 shipping in the US. Your shipping cost is shown at checkout before you pay. Prime members get fast, free delivery on eligible items when they check out with Buy with Prime. Look for the Prime badge and delivery estimate on the product page.

Orders are fulfilled and shipped by our fulfillment partner. Most orders arrive within 3–5 business days. Prime members checking out with Buy with Prime will see their delivery estimate on the product page. Once your order ships, you'll receive a confirmation email with tracking information.

Returns

Standard orders. Returns of orders placed through our standard checkout are accepted within 30 days of delivery. Items must be unused and in their original packaging.

Every return needs a return authorization first. Send us a note through our contact form with your order number and the item you'd like to return. If your return is approved, we'll send an authorization and return instructions. Returns sent without an authorization won't be accepted.

Return shipping is paid by the customer. We recommend a trackable shipping method. Approved returns go to: Rosebrook Designs, 16303 W Lincoln Ave, New Berlin, WI 53151.

Buy with Prime orders. Orders placed with Buy with Prime follow Amazon's Prime return policy: eligible items can be returned free within 30 days of delivery (longer during Amazon's holiday return windows), with no return fees and no return authorization from us.

What is the return policy for Buy with Prime Orders?

Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.

Warranty

Stainless-steel bookmark sets (Fantasy, Traveler's, Majestic and Sacred Geometry) have a 1-year warranty against manufacturing defects from the date of purchase. The warranty doesn't cover misuse or normal wear. If a bookmark has a manufacturing defect, send us a note through our contact form with your order number. We'll reply by email so you can send us a photo of the defect.

Journal clips and pendulums have no warranty. For these, only our return policy applies: standard orders need to be unused, in original packaging, with a return authorization, and the customer pays return shipping; Buy with Prime orders follow Amazon's Prime return policy above. A clip that bends or breaks from being forced into pages isn't covered.

Damaged or Incorrect Items

If your order arrived damaged, or if the wrong item was sent, please send us a note through our contact form within 7 days of delivery with your order number. We'll reply by email so you can send a photo if possible, and we'll send a replacement, or a full refund if the item is no longer available.

Packaging

Our journal clips arrive in a black gift box, set in a fitted foam insert. Bookmark sets arrive in a black paper sleeve with the Rosebrook logo. Pendulums ship simply, in a protective bag.

Order Questions

Questions about an order? Send us a note through our contact form.